Privacy Policy
Last updated: June 8, 2026
Porto Santos Garden (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, submit an enquiry, or make a booking request.
Who We Are
This website is operated by Porto Santos Garden.
For any privacy-related questions, you can contact us at:
Email: [Insert email]
Personal Data We May Collect
Depending on how you use our website, we may collect the following types of personal data:
Name and contact details, such as your email address and phone number
Enquiry or booking details, such as requested dates, number of guests, room preferences, and message content
Communication records when you contact us through forms, email, phone, or other channels
Technical information, such as IP address, browser type, device information, pages visited, and website usage data
Cookie and analytics data, depending on your cookie preferences
We only collect personal data that is necessary for the purposes described in this Privacy Policy.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries submitted through the website
To manage booking requests and guest communication
To provide information about our rooms, offers, services, and property
To improve the performance, security, and functionality of our website
To understand how visitors use our website through analytics tools, where permitted
To comply with legal, tax, accounting, or regulatory obligations
To protect our rights, property, and business interests
Legal Basis for Processing
We process personal data only when we have a valid legal basis to do so. This may include:
Contractual necessity
When processing is needed to respond to a booking request, manage guest communication, or provide accommodation-related services.
Consent
When you have agreed to receive specific communications or allowed the use of non-essential cookies.
Legal obligation
When we are required to keep or process certain information for legal, tax, accounting, or regulatory reasons.
Legitimate interests
When processing is necessary to operate, protect, and improve our website, services, and business, provided your rights and interests do not override those interests.
Booking Platforms and Third-Party Services
If bookings are made through an external booking platform, your personal data may also be processed by that platform according to its own privacy policy.
We may also use trusted third-party service providers for website hosting, analytics, email communication, website security, contact forms, booking integrations, maps, and website management.
These providers may process limited personal data only where necessary to provide their services.
Cookies and Analytics
Our website may use cookies and similar technologies to make the website work properly, improve performance, understand visitor behaviour, and support analytics or marketing features where enabled.
Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been provided.
You can find more information in our Cookie Policy.
How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping data for as long as needed to:
Respond to enquiries
Manage booking requests
Maintain guest communication records
Comply with legal, accounting, or tax obligations
Resolve disputes
Protect our business interests
The exact retention period may depend on the type of data, the purpose of processing, and applicable legal requirements.
How We Protect Your Data
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website or online transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Some third-party service providers may process data outside the European Economic Area.
Where this happens, we aim to ensure that appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.
Your Rights
Under applicable data protection laws, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Request deletion of your personal data
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request portability of your data, where applicable
Lodge a complaint with a data protection authority
To exercise your rights, please contact us at:
Email: [Insert email]
If you are located in Portugal, you may also contact the Portuguese Data Protection Authority, Comissão Nacional de Proteção de Dados (CNPD).
Links to Other Websites
Our website may include links to third-party websites, booking platforms, social media pages, maps, or external services.
We are not responsible for the privacy practices, content, or policies of those third-party websites.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised “Last updated” date.